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IT Support

Fully Managed IT Support for your Veterinary Practice

Providing you access to our team of expect technology specialists and strategic advisers 24/7. We manage your users and complete IT environment so that you can focus on your practice's success.

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IT Support the Veterinary IT Services Way

Our aim is to improve efficiency, increase productivity and enable practice scalability by utilising our state of the art platforms with the help of our Microsoft, Apple and Linux specialists who are there to support you and your practice 24/7. Never worry again about having to manage your own anti-virus software, or how to make sure that your technology is working for your practice. In the ever changing world of technology, whether it be new cyber threats, introduction of new legislation or change in business requirements, we are here to help. Working to ISO and ITIL aligned processes we use leading edge systems and tools to deliver world-class managed IT support to Veterinary Practices. Just some of the features include:

All practice technology supported
Unlimited onsite/remote support
24/7 infrastructure management and monitoring
Scheduled preventative maintenance/health checks
Patch management
AV/Malware protection
3rd Party supplier management
Dedicated vCIO
Full IT Asset Management & Procurement
IT Compliance management
Regular reporting
IT Roadmap & Budget Planning

Core Stats

Though technology driven, we’re service led. Our customers are our number 1 priority and we strive to deliver them a world-class service experience

Time

14 SEC

Average Waiting
Fraction-1

80.50%

Same Day Resolution
Managed

2,334

Tickets Resolved
Fraction-1

99.40%

SLA Met
Fraction-1

90.20%

Customer Retention
Fraction-1

96.90%

Customer Satisfaction

How is our Support different?

Each managed services client is allocated a dedicated Virtual Chief Information Officer (vCIO). This expert strategic partner works hard to understand your business goals and your IT needs, aligning them to create an IT road-map for your practice, proactively planning comprehensive initiatives critical to your success, whilst being mindful of your budget. They follow industry trends so that you don’t have to, as well as keeping an eye out for technologies that could give you a competitive edge.

ISO and ITIL best practice service desk

ISO and ITIL best practice service desk

Streamlining and continually improving upon the support process.

Industry Leading Systems & Tools

Industry Leading Systems & Tools

Always investing the best technology to enable us to provide better service to our clients.

Certified & Experienced Team

Certified & Experienced Team

Removing the need to escalate issues, resulting in a faster fix.

Cross Platform Experts

Cross Platform Experts

Our support staff can deal with Mac, Windows and Linux based platforms.

Infographic reports

Infographic reports

Easy to understand visual representation of your systems and environment.

Strategic Driven

Strategy Driven

Aligning your practice needs with your technology goals.

Benefits

We align your business with your technology

We align your practice with your technology

We take time to work with you to understand your business goals and IT challenges to help create an IT strategy designed specifically for you, allowing your practice and your IT systems to work in harmony, ultimately driving efficiency and in most cases creating a competitive edge.

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Available when you need us

We operate 24/7 as we understand that your practice cannot constrain its operations to the ideal working day.

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Available when you need us
Single Contact

Single Contact

Our team of industry experts deal with all your practice technology needs, even if it involves dealing with a third party technical supplier e.g. PMS Provider etc. You have one email, one phone number to use when contacting us, depending on your preference.

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Cross Platform Experts

Our engineers are not just limited to Windows devices, they are trained and accredited to work with Apple and Linux devices. All our engineers are put through continuous training and development ensuring that they are always at the peak of their field.

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Guaranteed Service

Guaranteed Service

We have strict service level agreements (SLAs) in place, which form part of our commitment to the level of service you receive from us. You are guaranteed a response and provided with a target resolution time.

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Minimising downtime

We are managing your technology 24/7, ensuring that it is always running at its optimum, therefore ensuring that your team are always productive and operating efficiently.

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Minimising downtime
Fixed Cost

Fixed Cost

Our IT Support service is fixed for the term of your agreement no matter how much you grow. This means no nasty and costly surprises making is simple and easy to budget for your IT.

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We manage ALL your technology

We act as your complete IT department, a true complete end to end service. We manage all aspects of your technology on your behalf and report back to you at a high level enabling you to focus on what you do best.

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We manage ALL your technology
Continuous Service Improvement

Continuous Service Improvement

We are always working on ways in which we can improve the service provided to our clients. We capture feedback through many forms including regular catch ups to ensure we are always providing a service that you are happy with.

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Transparent Service

You see what we see, you have direct access to our ticketing platform, knowledgebase and reporting platform. Via our informative and easy to understand infographics you can easily view where you stand with your technology, compliance and security at any time.

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Transparent Service
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Learn more about how your practice can benefit from fully managed IT support

Never worry again about having to manage your own anti-virus software or how to make sure that your technology is working for your practice, utilise your time to focus on what you do best.

Find out more ways we can help

Do you want to take that next step to the cloud or get more from Microsoft 365
Interested in reducing your communication costs whilst providing your team with greater flexibility using our Cloud Phone System
Ensure you are getting the best speeds and most appropriate internet service with our Business Internet
Stay on top of your identity and passwords and ensure it does not get into the wrong hands with our Identity Theft Protection service
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